Privacy Policy
Last updated: October 14, 2026
This Privacy Policy explains how Lost In The Woods LLC, doing business as Help From Space ("Help From Space," "we," "us"), collects, uses and protects your information when you use the Help From Space text-message assistant and our website at helpfromspace.com (together, the "Service").
Information we collect
- Account information: your mobile phone number, name and email, collected when you subscribe.
- Payment information: processed by our payment provider, Stripe. We do not store your full card number.
- Message content: the texts you send us and our replies, so we can answer your questions and keep the conversation in context.
- Location information: only the coordinates, addresses or place names you choose to text us, used to give directions.
- Website data: basic usage data such as pages visited, collected through cookies and analytics tools.
How we use your information
- To provide the Service, including answering your texts and giving directions.
- To manage your subscription and billing.
- To send you a one-time welcome text after you subscribe.
- To provide customer support and respond to your requests.
- To keep the Service secure, prevent abuse and comply with the law.
- To improve the Service.
How we share your information
We share information only with service providers that help us run the Service, and only as needed to provide it:
- Twilio, to send and receive text messages.
- Stripe, to process payments.
- Our AI and mapping providers, to generate answers and directions.
- Our hosting provider, to run our servers.
These providers may use your information only to provide services to us. We may also disclose information when required by law or to protect the safety of any person.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS messaging
By subscribing, you agree to receive text replies from Help From Space to messages you send us, plus a one-time welcome text. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. See our Terms of Service for details.
Data retention
We keep account and billing records for as long as your account is active and as required for legal and tax purposes. We keep recent message history to provide the Service. You can text RESET to clear your conversation history.
Your choices and rights
- Reply STOP to stop receiving texts.
- Cancel your subscription at any time using the billing link in your receipt emails, or by emailing support@helpfromspace.com.
- Email support@helpfromspace.com to request access to, correction of, or deletion of your personal information.
Depending on where you live, including California, you may have additional rights under state privacy law. We will respond to verified requests as required by law.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure.
Children
The Service is not intended for children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy. We will post the new version here with an updated date.
Contact us
Lost In The Woods LLC (Help From Space)
support@helpfromspace.com